Erin Pepper

Life Hotel

Erin Pepper is the VP for Brand Development and Guest Experience at Life Hotel, a new hospitality brand in New York City that includes the namesake Life Restaurant and speakeasy cocktail bar, Gibson + Luce.  Erin launched the brand in late Spring 2017, overseeing all aspects of digital, social and traditional marketing channels while curating an authentic guest experience, both on and off property.

Erin has a wealth of experience in the hospitality field, having previously been the Director of Marketing & Guest Experience at Le Pain Quotidien, where she pioneered the guest feedback and social engagement strategy globally while acting fast locally.  Prior to that, Erin honed her guest engagement strategy after almost 10 years with restaurant powerhouse, BR Guest Hospitality.  She served in various roles, most recently the Director of Quality Assurance & Community Relations. 

Erin is a New York native and a dedicated culinary enthusiast who thrives in the ever-changing world of NYC restaurants and hospitality. With an Undergraduate degree in accounting and her Master's in Food Studies and Food Management from New York University, she's no stranger to focusing on those little brand details to create the perfect guest experience.



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