The NYC Hospitality Alliance has been working with Con Edison throughout the Covid-19 pandemic to better assist small businesses during this time. Con Edison provided the below FAQ regarding your estimated vs. actual energy bills.
Your estimated energy bill is based off of a previous energy bills while actual bills are based off of your actual energy usage.
Has Con Edison been reading indoor meters?
During COVID-19, to keep our customers and our workforce safe, we temporarily suspended reading most indoor meters. When we are unable to obtain a meter reading, we estimate bills based on past usage. Any high or low estimate is adjusted when we get an actual reading.
When did Con Edison resume reading indoor meters?
We resumed reading indoor meters in July. Expect to see your meter reader on your scheduled meter reading date. If your meter isn't read on the scheduled date, please call us at 1-800-75-CONED (1-800-752-6633) for an appointment.
How can I tell if Con Edison read my meter or if my bill is estimated?
On the second page of your bill, it will show you if the meter reading is estimated or if we obtained an actual reading.
How can I schedule a meter reading appointment?
Call us at 1-800-75-CONED (1-800-752-6633) to schedule your appointment.
Why did I receive an adjusted bill(s)?
When we read your meter, we adjusted your bill(s) to reflect how much energy you actually used since meter reading was put on hold.
What happened to the payments I made before my bill(s) were adjusted?
All payments that you made remain credited to your account.
Why am I being charged for demand when my business was closed?
If you've closed your business, your electric usage may be close or near zero. In this case, your bill will include a minimum charge for demand. This amount is charged to recover fixed costs to deliver power even if you don't use electricity. Please pay what you can to cover these charges.
We will adjust your bills as necessary once we read your meter. The adjusted bills will include a minimum charge for demand even if you haven't used any power.
These are difficult financial times. We are here to help you now and will be there to help address any outstanding balance when the situation is resolved.
What if I'm having difficulty paying my bill?
If you're having difficulty paying your bill, a flexible payment agreement can help you pay down your outstanding balance. Make a down payment of 15% of your balance and you'll have 12 months to pay your remaining balance. Other arrangements are also available. Call us at 1-800-75-CONED (1-800-752-6633) to discuss terms.
Does Con Edison have any programs for business customers?