Fix OATH's broken remote hearings system

The Office of Administrative Trials and Hearings was established by the City Council as an impartial administrative court to adjudicate agency summonses. During the pandemic, OATH understandably transitioned to remote hearings. However, these remote hearings have now become mandatory and permanent, creating significant barriers for small businesses. Currently, respondents must navigate a cumbersome process: emailing a specific address within a narrow window (3–7 days before the hearing), obtaining a PIN, and using it to access a phone line. This system is fraught with issues, often resulting in increased defaults, costing businesses real money.  OATH must reform its practices to allow respondents to attend hearings on the date printed on their summons without unnecessary obstacles.